RETURN POLICY

Our Right to Refuse

Every return that arrives at our facility undergoes a thorough review. Should the merchandise not align with our stated requirements, the site holds the authority to reject the return following this inspection. This determination is made solely based on the condition and compliance of the items received.

When We Made a Mistake

This process is reserved exclusively for situations where the error originates from our side. If you received an item that was damaged in transit or is simply not what you ordered, we will take responsibility for the original shipping cost and issue a prepaid return label. To initiate this, you must reach out directly to us. Your message needs to include three specific details: your order number, the item number of the product you actually received, and the item you were expecting to find in the package.

After the incorrect item arrives back at our location, we will dispatch the correct product, provided it remains available in our inventory. In a case where that specific item is no longer in stock, we will instead apply a credit to the original payment method used for the purchase.

Items You Can't Send Back

Certain purchases are not eligible for return or exchange. This applies to limited edition pieces, any merchandise sold at a discount, and all items from brand collaborations. These sales are final. On an extremely rare occasion, an exception might be granted, but that decision rests entirely with it and is not a standard practice.

Online Orders Only

The return procedures outlined here are strictly for transactions completed through our website. An order placed online cannot be returned or handled at any physical retail location. The two channels operate independently, and in-store staff are not equipped to process website returns.