FAQS

Before Your Order Ships

You have a narrow window to adjust the shipping destination on your order. The destination can only be changed while the package is still at our facility. As soon as the shipment process begins, the address is locked and cannot be modified.

To request an address update, you must send an email to us. Your message needs to include all of the following pieces of information:

• Your order number
• The full name on the order
• The email address used during checkout
• A clear statement of your request and the complete new shipping address

After Your Order Ships

Once a package has left our facility, the shipping route is finalized. No further changes to the delivery address can be made. We recommend double-checking your shipping details immediately after placing an order to ensure they are correct.

International Shipping and Customs

The site delivers to destinations around the world. When a package arrives in your district, local customs officials may assess additional fees or VAT. These charges are set and applied locally, and the amount varies from one district to another. We have no way to predict or calculate this cost in advance, and it does not cover it.

If you encounter a charge that you believe is incorrect or you are dissatisfied with it, the proper course of action is to contact your local customs office directly to file a dispute. Tax policies and enforcement are handled entirely by the destination district.

Delivery Timeline

Every order follows a multi-stage journey. First, the package is routed to a regional hub. From there, it travels to the destination district. Once it arrives, the parcel is handed over to the local postal service, which completes the final delivery. This entire process can take up to weeks to reach you.